Shipping policy

Shipping Information

Upon completion of your payment and confirming your order with us, you agree to adhere to the conditions outlined below regarding the shipment and delivery of your purchase.

Processing Times:

  • Regular Orders: Orders placed Monday through Friday before 2 PM EST will be dispatched the next day. Orders placed on weekends or public holidays will be processed the next business day.
  • Sale Periods: Please be aware we may experience slight delays due to increased volume during sale events.

Shipping Methods:

  • Majority of Orders: Shipped using DHL with final delivery by USPS.
  • Overnight Shipping: Available for orders placed Monday - Thursday before 12 PM EST, with delivery on the next business day.

Note that business days exclude weekends, and Saturday deliveries are subject to carrier availability.

  • Special Addresses: APO, FPO, DPO, and PO Box deliveries will default to USPS. Expedited shipping is not available for these addresses.

Delays:

Delays due to customs, public holidays, severe weather, or courier errors are out of our control. We are not accountable for lost or stolen items, or delayed shipments.

International Shipping:

  • Customs Fees: For specific countries, we collect customs fees and taxes at checkout for your convenience. While we strive for accuracy, we cannot guarantee there will be no additional charges on delivery.
  • Refusal of Package: If customs fees are not settled, parcels will be held for 2 weeks and possibly abandoned afterward. Additional fees may be deducted from any potential refund. We are not liable for refunding or handling abandoned orders.
  • Currency: All prices are in USD. Local taxes and customs duties for international orders are not included.

Order Tracking:

Once your order is dispatched, you'll receive a tracking email to follow your package's journey.

Carriers may mark orders as delivered 2-3 days prior to their actual arrival. Check with your neighbors or housemates first if the package is missing.

We are not responsible for parcels lost, stolen, or incorrectly addressed due to customer error. The package becomes your property after it has been dispatched, contingent upon receipt of payment.

Shipping Terms & Conditions:

By finalizing your order, you accept these terms regarding shipping and delivery. Your order becomes your property once it's shipped to the provided address, assuming full payment.

Authority to Leave:

Packages will be left in a safe place without requiring a signature. If your location is not secure or you won't be available to accept delivery, please provide an alternative address.

Orders delivered to hotels are the guest's responsibility, including arranging return shipping to our facility if necessary after departure.